Simplified Ticket Swaps & Upgrades.

EasyExchange makes ticket swaps, upgrades and downgrades easier than ever.

100% self-serve feature that enables your ticket buyers to swap, upgrade or downgrade their own tickets boosting revenue and saving you time.

Drive Additional Revenue

Seamlessly offer upgrades to your customers and drive additional revenue without manual effort

Allows customers to upgrade tickets themselves with ease

The EasyExchange Advantage

EasyExchange offers many advantages to streamline your events and enhance the experience for your buyers.

Save Time

Significantly reduce the customer service required to respond to inquiries and the time it takes to manually process exchange tickets.

Enhance Satisfaction

Flexibility for customers to make their own exchanges will enhance their experience and leave them feeling empowered and satisfied

You Have Control

You can control what tickets can be exchanged, what tickets can be exchanged with and control whether you'd like to offer refunds on downgrades or not.

Works with Timed Entry

EasyExchange is built with our Timed Entry Ticketing in mind so your buyers can easily swap from one time to another without ever needing help.

EasyExchange FAQs

Have more questions about EasyExchange?

  • What is EasyExchange by Ticketsauce?

    EasyExchange is a self-service feature that allows ticket buyers to swap, upgrade, or downgrade their tickets without needing to contact you or our support. It gives them the freedom to shift day or time slot for their activity, upgrade to VIP or an enhanced experience, and much more. Read more about EasyExchange.

  • How does EasyExchange compare to what Eventbrite or Tixr offer?

    Unlike most platforms, EasyExchange gives you full control over what exchanges are allowed, offers detailed reporting, and can be enabled for both general admission and timed-entry events. Most other platforms still require manual process to swap, upgrade or downgrade your attendees tickets. Another big reason to switch to Ticketsauce.

  • Can I allow ticket downgrades and issue refunds automatically?

    Yes, you choose whether to allow downgrades and whether refunds are automatically issued for the difference — it’s completely configurable. You can also choose to NOT allow refunds on downgrades giving you complete control.

  • Will exchanges affect my existing reporting or past sales data?

    No. EasyExchange is built to preserve your original reports while tracking exchanges separately for full transparency and accuracy.

  • Is EasyExchange available for all event types?

    Yes, it supports standard events, time-slot events, activities, and attractions — making it ideal for everything from concerts to museums to drive-thru haunts.

  • How do exchanges impact capacity or inventory?

    When an attendee exchanges tickets, the system automatically adjusts your inventory and ticket availablity in real time, helping you maintain accurate counts .

  • Can I disable exchanges close to the event date?

    Yes, you can set custom cutoff times and rules to prevent last-minute exchanges or limit which ticket types are eligible.

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